Reference

Open your account with clear terms

DANA, OVO, GoPay and QRIS rules, account access steps, and data request paths sit in one place so you can check the legal basics before you join.

DANA policy chipOVO wallet name checkGoPay transfer recordQRIS receipt trailData request path
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CONTACT ROUTES

Contact us about legal account matters

Fast legal help matters when your wallet record, account name, or access status needs checking. We keep contact paths separate so you do not need to explain the same issue repeatedly. Use live chat for short account questions, email for document-based requests, and wallet support when a DANA, OVO, GoPay or QRIS receipt needs tracing.

Team online

Live chat legal desk

Use live chat from the account menu between 10:00 and 22:00 WIB for quick legal questions about access, identity checks, terms acceptance, or a clause you want us to explain in plain wording.

Email document requests

Send document-based legal requests through the email link in Help so we can keep a timestamped trail. Include your username, registered phone number, and the account action you want checked.

Wallet trace help

For DANA, OVO, GoPay or QRIS legal payment questions, share the receipt code and account name through support. We compare the rail record with your profile before replying.

DATA CARE

Manage your data and cookie choices

Your legal rights are easier to use when our account records are organised. We keep profile data, wallet traces, cookie choices, security logs, and support messages in separate record groups.

Account profile records

Your profile record stores the name, phone number, and login details you provide during account setup. If a spelling issue appears, contact support and we will explain the correction step required.

Payment rail records

DANA, OVO, GoPay and QRIS traces are kept with receipt IDs and account names so legal wallet checks can be matched. We do not change a rail record without a support case.

Cookie choices

Cookies help keep your session active and remember basic account choices on mobile browser and computer browser. You can clear cookies in your device settings, but you may need to log in again.

Security logs

We record login time, device type, and failed access attempts to assess legal account disputes. If you report unusual access, these logs help us compare the event with your usual account pattern.

Retention handling

We retain account, wallet, and support records only for operational and legal needs. When a record no longer has a lawful purpose, we remove or reduce it according to our internal schedule.

Change requests

Ask for a data correction through live chat or email, then confirm the account step we send. We may request identity matching before changing legal profile details or linked wallet references.

Ask legal questions before you join

Legal questions usually start with account access, data handling, or payment records. We answer those questions before you open an account so you understand what we collect, how we check wallet details, and which contact path to use if a legal account issue appears later.

The current Legal page applies to your account access, wallet activity, support contact, and data requests. Access depends on local law, and we may ask you to complete phone or identity matching before certain actions.

Send the request through the email link in Help and include your username plus registered phone number. We check the account match first, then reply with the next step for the data you requested.

Yes, you can ask for a correction through live chat or email. We may request a matching document or phone confirmation because legal account changes affect wallet checks and future support decisions.

DANA, OVO, GoPay and QRIS records help us match account activity to the wallet name and receipt trail. That record is used when you report a dispute, failed transfer, or account mismatch.

Cookies keep your session and basic settings available on mobile browser and computer browser. You can clear them in your device settings, but clearing cookies may sign you out and reset stored choices.

Use live chat from 10:00 to 22:00 WIB for short clause questions, or email when you need a written trail. Share the clause title and your account name so we can answer accurately.

Yes. Access can change if local rules, account checks, wallet matching, or security findings require it. Where local law permits, we will explain the account step needed before further access continues.

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