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Open luna33 Privacy Policy

This page explains how we collect, use, store, and share the account details you send when you open the lobby, verify a device, or pay with DANA, OVO…

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HELP DESK PATHS

Browse privacy help and contact paths

Fast handling matters when you want to check a record or correct a detail. Send a request through live chat, email, or the in-account ticket form, and include your username, the contact email on the account, and the date of the payment or chat you want us to trace. Our team answers daily from 09:00 to 23:00 WIB, and we use the same channel to confirm what we changed.

Team online

Live chat

Use live chat for a quick privacy request when you need to check a stored field or trace a DANA, OVO, GoPay, or QRIS payment. We answer daily from 09:00 to 23:00 WIB.

Email

Email works well for deletion, correction, or access requests that need more context. Send the account email, your username, and the date range you want us to check, then we reply after account verification.

In-account ticket

Open a ticket from your dashboard if you want one trail for the same request. That path is useful when you need to attach screenshots, note device changes, or follow a correction after we confirm your identity.

DATA CONTROL LAYER

Switch on privacy controls that matter

We treat privacy as part of the account flow, not an extra form. Login records, device type, cookie data, and payment references help us spot unusual access and keep your session stable…

Account records

We store contact details, login logs, and account changes against your profile so privacy requests can be matched to the right record. That helps us answer you without exposing another account.

Cookies and device signals

Cookie data, browser type, language settings, and screen size help us keep your session steady when you move from mobile to desktop. You can clear cookies in your browser, and we will still process account requests.

Payment traces

DANA, OVO, GoPay, and QRIS references are kept as masked transaction traces, not as public details. We use them to match support requests, check timing, and confirm which record belongs to your account.

Session safety

A new device login, password change, or contact update may trigger a verification step. That step protects your account data and helps us block changes that do not match the usual access pattern.

Retention window

We keep records only as long as needed for account support, dispute handling, accounting, or fraud checks. After that period, we delete or anonymize what remains, unless local law requires longer storage.

Your requests

If you want a copy, correction, or removal request, send it through support with your account details and a clear time range. We verify first, then tell you what we can change and what we must keep.

Browse the privacy questions you ask

These are the questions we hear when you want to know what we store, how long we keep it, and how to change it. Each answer stays tied to account records, device signals, and payment traces from DANA, OVO, GoPay, and QRIS. If your request needs identity checks, we handle it through support and keep the result on the same channel.

We collect contact details, login logs, device type, IP address, support messages, and payment traces linked to DANA, OVO, GoPay, or QRIS. We use them to run your account and answer privacy requests.

Yes. Cookies and similar device signals help us remember your session, keep the page stable on phone or desktop, and spot unusual access. You can clear cookies in your browser settings at any time.

You can ask us to correct contact details, payment references, or other stored fields through support. We verify the account first, then update what is allowed and confirm the result on the same channel.

We keep records only for the time needed to support your account, settle disputes, meet accounting duties, or check fraud signals. After that, we delete or anonymize them unless local law requires longer storage.

Yes. Access, correction, or deletion depends on local law and on the records we must keep for security, tax, or dispute handling. If a request cannot be completed, we explain why and what we can still do.

Send your username, the email on the account, the date range you want checked, and a short description of the record you want reviewed. That lets us find the right entry faster and avoid delays.

We keep only the records we still need for legal, accounting, or dispute purposes, then remove or anonymize the rest. If you want a copy before closure, send the request first so we can verify it.

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